Google reviews of Wisconsin Vision in Grafton
Wisconsin Vision's Grafton location has a 4.3 rating across 82 reviews. Visit our storefront at 1260 N Port Washington Rd, Grafton, WI 53024 to browse the latest trends in eye wear and speak to our expert opticians. Schedule your yearly eye exam online today or call 262-546-0234 for immediate assistance.
Steve Balistreri
5 stars on Google
I originally made an appointment with Lori for an eye exam. I found her to be very patient, kind and helpful. She said she was rather new and she treated me with the utmost respect as I am a senior citizen and disabled. Jessica helped me with finding glasses and found her to also be very helpful. I wear two hearing aids and it is difficult to hear at times. No problem, Jessica helped me and she did a fine job. My exam was with Dr. Cynthia Decker-Riddle OD She found that my right eye had a cataract, and most likely next year I will need surgery to correct this problem. She was very patient and answered all my questions. After picking out my new glasses, I had the opportunity to meet Nicholas Pagenkopf, the branch manager. He was very knowledgeable and made certain that my eyeglasses and lenses were sit up properly. He also trains new employees, and it shows. This was overall a great experience, as the people are very nice and helpful. When you are a disabled and a senior citizen some places can not wait to get you out the door. If you want to be treated with respect, this is the place for you.
Amanda Bley
5 stars on Google
Lilly was great. She explained everything clearly to me. She was a great person to work with getting glasses!
Cindy Ayumi
5 stars on Google
They fixed my crooked glasses so fast! And I always have a good experience when I go to this location! 😊
Scott Parsons
5 stars on Google
Came in to have my glasses adjusted...Erin was terrific! Personable and took time to make sure it was what felt and looked right. Will definitely get my next pair of glasses at Wisconsin Vision because of her great service!
Kurtis W
5 stars on Google
I was unable to get an appointment until January, however, when I called up to the Grafton location today because I had a miscalculation of number of contacts left, Cindy was amazing and was able to get me a sample pair of contacts, at a different location, that I was able to pick up today in order to get me through to my appointment. Cindy definitely went well above and beyond to make sure that I was taken care of and able to see for the next couple weeks until my actual appointment. Would highly recommend them to anyone as they will do everything they possibly can to make sure their patients are well taken care of
Dorie Schultz
5 stars on Google
Second pair because I was extremely happen with service and quality. Friendly staff, Erin was great!
Debra Aussprung
5 stars on Google
I stopped in at the Grafton Location of Wisconsin Vision last week and was fortunate to be assisted by Brandy. I remembered a previous encounter with Brandy when I purchased sunglasses from Wisconsin Vision. Brandy's service skills are stellar! She is helpful, knowledgeable, professional, and endearing. Wisconsin Vision is very lucky to have her on staff.
Elizabeth Morton
5 stars on Google
Wonderful timely care. I was seen by Optician, Natalie today. She was sweet, patient, funny, and very smart. Wi Vision is very fortunate to have her on their team. What an asset. The store was very clean. Overall, best experience I've had at an eye appointment.
joanne semerad
5 stars on Google
Jasmine was great in helping me with my exam. Service was quick and thorough
R jK
5 stars on Google
Jasmine was really helpful! She was very perceptive, brought several pairs of glasses to my attention that helped me quickly zero in on the ones I wanted, and was efficient with the paperwork. Low key and on point. Thanks!
Westin
5 stars on Google
Excellent service, exam given was wonderful. Dr. Henson took the time to explain the details of what they were looking for and seemed genuinely excited about it! When it came to get my glasses Jasmine was wonderful, didn’t feel like I was being pushed into a sale or any frivolous “upgrades”. She was also very genuine and nice. Great place to go!!!
Alana Fleming
5 stars on Google
Brandy and Jasmine were so helpful and knowledgeable. Great promotions and huge selection. I highly recommend this excellent store!!!
Una Hullsmith
5 stars on Google
Jasmine Best help ever with everything!!!!!!!! Very personable and real. Enjoyed her help and honesty. Give this girl a raise 😊
Benjamin Eirich
5 stars on Google
Jasmine at the Grafton location was super helpful and efficient at putting my order through. Highly recommend Wisconsin Vision!
chris scholz
5 stars on Google
Jasmine was very helpful and knowledgeable. She made my first eye examine fast and easy.
MrKastaway66
5 stars on Google
As I strode into WI Vision like a conquering hero, Cindy immediately greeted me and asked, “Where is that music coming from?” I explained it was my “walkup” or “theme” music that accompanies me everywhere I go. She told me there was no need, since at WI Vision “we treat ALL our customers like rock stars”. Let me tell you, she was right! From the eye exam to the frame selection to the way she ushered the paparazzi away, I felt like royalty! Yet my “special day” was just “business as usual” at WI Vision! When my new glasses were ready, Jasmine was like an angel sent straight from heaven to make sure everything was tip top. And it was! The (imaginary) helium balloons, marching band, and confetti were a very nice touch, adding a fun and celebratory atmosphere to the proceedings. When it’s time to update my prescription, I have just one destination: WI Vision!
Teri McArdle
5 stars on Google
I took a pair of sunglasses that broke that I didn't even buy there. Jasmine was super kind and fixed my glasses without charge. I will defiantly go back to buy next time round.
Joshua Ruka
5 stars on Google
Had a great Telehealth eye exam. Quick and easy!
Brian Nutten
5 stars on Google
My experience at Wisconsin Vision was phenomenal. I was hesitant to do to telehealth exam at first since it was so new. All my concerns were eased as the optician (Jasmine) demonstrated impressive knowledge and skill using the precision instruments. Then the Dr. reviewed the results and assured me that there were no new issues. Jasmine was also very patient with me as I tried on many different frames to find the perfect ones. She even looked up and found insurance that I didn't know I had from my new job. What a relief to have sweet new glasses and know my eye heath is good without breaking the bank.
Brady Wilcox
5 stars on Google
Wisconsin vision was very clean and updated, and had a large selection of frames. Although I didn't need any glasses or contacts, Jasmine helped make a thorough eye exam quick and cordial. Overall I was very satisfied with my visit to Wisconsin Vision
Carrie Curasi
5 stars on Google
Great Service. Jasmine was fantastic! She is patient, very kind and so knowledgeable! Thank you so much Jasmine and all the Dr.'s!
Mario Valdes
5 stars on Google
First time visit, I was very impressed the store was clean the help (Jasmine and Brandy) was very professional helpful and respectful. I have recommended Wisconsin Vision to family and friends, and I will continue to use this location. Thank you, Jasmine and Brandy
Pam Schultz
5 stars on Google
Brandy and the team at the Grafton location were incredibly helpful picking out glasses for me. Brandy also did a fantastic job of explaining the process and costs of the various items. Everyone was so pleasant! Dr Flagel was very friendly and professional
Cheryl Ross
5 stars on Google
Had an excellent experience ordering glasses and sunglasses with Jasmine! Highly recommend.
James Runge
5 stars on Google
I went to Wisconsin Vision, Grafton after going elsewhere the last couple of times. Jasmine was very professional and helpful, and assisted me looking for frames which would be suitable for me. Jasmine verified my insurance and went through all the options there were available for means helped to make a decision on my glasses.
Steve Kamke
5 stars on Google
Great staff and doctor. All are very friendly and knowledgeable, highly recommended
Darryl Hart
5 stars on Google
The friendly and knowledgeable service at all points in the process were amazing! From the exam, to selecting glasses to picking them up and getting them fitted. I appreciate the personalized service and options shared. Highly recommend.
Jennifer Osmundson
4 stars on Google
Jasmine was very helpful and took time to verify my insurance and give me all my options— glasses are quite the investment these days and she was understanding this. I also told her what kind of frames I was looking for and she pulled a bunch for me while in my exam to help save me time!
Mary Waldheim
5 stars on Google
I had an absolutely outstanding experience when I last visited W.V. in Grafton. I won't go into a long explanation and will just say that the problem that I was having with my glasses was not an easy fix and I was in the store for the better part of an hour. The customer service that I received from both Brandy and Natalie was truly unparalleled and exceptional. Their teamwork was great and they were determined that I was not going to leave without the problem being fixed which it was. Natalie and Brandy were both extremely personable and fun! I have never visited a store that, upon leaving, left me wishing that I had the employees for friends. I also believe that the leadership(Cindy/manager) of the store set the whole tone and that it is reflected in the store's atmosphere, employee attitude, and the outstanding customer service I received. Mary
Ann Brown
5 stars on Google
My husband and I both were having problems with our vision with less than a year on our current glasses. Booked easy exams online. Thorough exam and LOTS of selection for glasses. He got his coveted HD lenses and I found 2 I love. Glasses came within a week and everyone was so helpful. Thank you Brandy and Natalie.
Sandy Sue
5 stars on Google
Had a good experience. The Dr. was so kind and soft spoken. I was also impressed with the current manager, Jacob. He explained everything quite thoroughly and takes pride in what he does.
robert vincent
5 stars on Google
My wife and I had never been in a Wisconsin Vision before, but after walking in we were both impressed how open, clean , and respectful every one is. We asked Miss Cindy if our insurance is accepted, and she said yes, so we made the appointment for new eye glasses , and my new contacts. When we came back for our appointment , again we were treated very nicely and again impressed how clean and friendly the staff is. After our appointment my wife and I sat in our car and discussed how great the Doctor Falter was being so thorough with our eye exams , and the staff so wonderful. Our thanks to Dr. Falter, Mr. Jacob , Cindy, and all the staff...
Caitlyn Bruss
5 stars on Google
We had to wait a long time, but they were very polite and explained why. The rest of their service was remarkable, and they also answered all of our questions once they were able to work with us. Shawna was very patient and gave us all of the information needed.
Mike Bourquin
5 stars on Google
Great experience. Arrived early to fill out forms. They informed me the doctor was running behind and they would get to me as soon as possible (this was about 10 minutes past my scheduled time). The doctor explained every step and asked if I had questions all along the way. He absolutely nailed my prescription and compared it to my current glasses. Afterward, a technician went over all my options, telling me what portion of each covered by my insurance. I chose most of the extras (I wear my glasses all day everyday), but not all of them. At no time did I feel any pressure to purchase options, or even the protection plans. All she did was make sure I was informed. I'll be back the next time I need new glasses.
Dawn Henning-Lederer
5 stars on Google
I came into Wisconsin Vision very worried about getting contacts for the first time ever. As I entered the store I was welcomed by a new young lady who was very friendly and I let her know about my appointment. I believe her name was Shawna - and I was very lucky she was the one who helped me with my contacts. With her experience and focus on me I am so thankful she was there. She let me know if I ever have any questions to please call them , and they are always there to help. That was very reassuring. She is a wonderful new addition, please keep her. She will keep me as a repeat customer for future appointments ( and my family) .
JT
5 stars on Google
If it wasn't for Jami, I wouldn't come back here. I know that sounds harsh. However here is it is. I came into the store with a prescription from my eye doctor who is not with Wisconsin Vision. I picked out some frames that I realized later would not work due to them not being full frame. Jami stopped the lab from making those so that I could pick out a new pair with a full frame which I did. This was before Christmas in 2020. At the time of picking out different frames, I was told I didn't need to have my eyes remeasured as they had the measurements from the first time. Those glasses came in and they were slightly off. I brought them back and was told by the staff working that night that I needed up to two weeks to adjust. Even though I said my vision was constantly slightly out of focus. I left feeling a bit dismissed and tried to give them another go. After not being able too, I brought them back again. This time Jami took care of me, she measured my old pair and the new pair. Her knowledge is impeccable and knew exactly what the problem was. She put down the new measurements and sent them back in. When I picked them up today, they were perfect. I'm very thankful this store has Jami as the manager or I would still be having problems with these glasses.
JT
5 stars on Google
I had just received my new glasses this week. At first they seemed good but then I had problems with progressive portion of the intermediate part of the lens. I brought them back in today, and the staff took the time to look at my old glasses, measure and fit the new pair and explain the issue. The issue being my old pair didn't have as deep of lenses. As they worked with me and adjusted the new pair they let me know where my focal points were. I was treated well here and will be coming back in the future for my glasses needs.
Courtney Nunez
5 stars on Google
Wisconsin Vision has given me the best vision exam I’ve had in a long time! The doctor was knowledgeable and took her time with me. The techs, especially Jami was so sweet and friendly. I haven’t had someone help me that was so attentive and cued into what I was looking for. I highly recommend checking this place out.
solex ozco
5 stars on Google
Clean store, really nice staff. Excellent manager. Great selection and fair prices. Social distancing and sanitization was practiced efficiently and consistently including taking our temps, masks, distanced seating area and sanitization of all tried on frames, etc.
Brian Beltran
5 stars on Google
First time going to this place. And Jami was a pleasure to work with. She worked her best with me and my insurance. The doctor was patient and very thorough with my exam. Would definitely recommend this establishment to anyone.
Anna Merrill
5 stars on Google
Jami was the absolute best to work with! Very pleasant and insanely knowledgeable about everything that I has questions about. She also helped figure out how to get the most for my money with my insurance. I will definitely be back anytime I need glasses.
Dan Cehanovich
5 stars on Google
The staff and the doctor were excellent. We added out insurance in advance and they made a courtesy call to let us know what our insurance covered and what our costs would be. That was very helpful. The exam was for my ten year old son, that never had glasses. The doctor was sweet very funny, and worked very well making my son comfortable. Highly recommend this location.
Peggy Kamke
5 stars on Google
Five star excellent customer service! Jami and the team have gone above and beyond to ensure that we are completely satisfied with our new glasses! They are the best!
J B
5 stars on Google
I have been going here for four years. The staff is absolutely fantastic. I would not hesitate to recommend this place. I have been to other locations (ahem, Meno. Falls), but they don’t compare to Grafton as far as timeliness and customer service. They have great glasses styles. I have purchased Ray Ban and Calvin Klein glasses here.
Isabel P
5 stars on Google
I went to Wisconsin Vision and they told me to bring my old glasses and contact box so they could start off of my current prescription. They adjust my prescription slightly. They ordered my new contacts and said they would take 7-10 days. The woman that helped me was quick and helpful. I ordered new glasses as well that I got for 50 percent off with some deal they were running and they said they would take 2 weeks. My glasses were ready in 2 days and my contacts came in the mail within 3 days!! So awesome. I had no problems there. I love my new glasses
Britt M.
4 stars on Google
We've gone here for several years, myself most recently. Do not seem to ever have any negative experiences, especially like the ones I've read. Been fairly happy. They don't try to talk you into what you do not need or pressure you.