Our retail optometry staff is specialized in patient education, helping our clients get the most out of their insurance plans. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.
Retail optometry jobs available for customer service pros
Wisconsin Vision is accepting applications from eye care professionals and motivated individuals at our Wauwatosa location.
Job Description:
Our retail optometry staff is specialized in patient education, helping our clients get the most out of their insurance plans. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.
Skills & qualities we’re looking for:
Attention to detail & ability to multitask
Knowledge of major brands & current eyewear trends
Provides an outstanding eyewear shopping experience
Experience is appreciated but not required. We provide extensive and ongoing on the job training for our retail staff and opticians.
Full time and part time job openings available immediately.
Convenient location on 7528 W. Burleigh St. in Milwaukee. We draw team members from Milwaukee County from places like Shorewood, West Allis, Wauwatosa, Greenfield, Whitefish Bay and the surrounding communities.
Read full job description
Role: OPTICIAN:RETAIL/HEALTH OFFICE ADMIN
Reports to: CENTER MANAGER
GENERAL FUNCTION
Create exceptional value in the lives of our customers by delivering legendary customer service. Ensure enthusiastically satisfied customers all the time by performing and coordinating implementation of all corporate processes and values. Build a secure and safe, supportive and motivating working environment which encourages innovation and commitment. Achieve center successes by working towards the achievement of Wildly Important Goals.
MAJOR DUTIES AND RESPONSIBILITIES
Commitment to Patient Satisfaction
Conveys a commitment in providing 100% Customer Service through enthusiasm and professionalism of self. Has competent, knowledgeable as measured by these key indicators:
Overall Patient Satisfaction
Knowledgeable/Friendly Service
Service after the sale
Anticipates problems before they occur; explores underlying reasons for recurring customer concerns; goes beyond symptoms to get causes; strives to develop long-term solutions to problems. Holds opticians accountable for the customer service they provide to their patients.
Standards of Performance
Strives to achieve “Far Exceeds Expectations” on all Standards of Performance.
Overall Excellence in Customer Satisfaction
AES
Lifestyle Pairs (WIG)
Eye Exam Only (WIG)
Remakes
Premium Product Sales; Pure Coat, High-end frames, Individual, etc.
Protection Plans
Visual Fields
Product Knowledge & Communication
When needed demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools: Frame boards and displays, Lens Center and samples
Assists the customer in selecting frames and lenses that are best suited for their lifestyle and Rx. Suggests improvements and recommends solutions to problems.
Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.
Uses the Lifestyle section of the OD Exam Form to educate patients on products that will best meet all of the needs of their lifestyle; boating, fishing, driving etc.
Follows all guidelines for properly billing insurances and all necessary follow through
Administrative
Follows all policies and procedures in the “Policy & Procedure Handbook”
Completes and files in a timely manner all necessary center corporate and patient paperwork being thorough and exact in detail. (commissions, etc.)
Enters patient information for Doctors.
Promotes teamwork within centers as well as corporate and lab employees.
Timely response to corporate memos
Participation in activities such as: health fairs, labor day events, marketing events, etc.
Loss Prevention & Inventory
Adheres to all current Company policies and procedures regarding product and acknowledging receipt and disposition of physical inventory.
Minimizes both external and internal product loss through:
Securing specific product lines (locking them up, behind counter, etc.,)
Exit & Entrance Security
Proper Alarm Code execution and follow-up (Even when alarm goes off in the middle of the night)
OD Relationships
Maximizes Optometric partnerships through participation and involvement in the following;
Proper patient scheduling
Proper execution of “seamless transition experience” for patients. (chart handoff w/ recommendations)
Data entry preparing patient information
Maintains Center Appearance & Safety
Takes pride in the appearance of the center and shows initiative in keeping the displays and inventory clean, attractive and organized.
Follows all guidelines on the center visitations form.
Follows all merchandising principles; POS materials, frame board merchandising, etc.
Knowledge & Skills
Knowledge of current optical theory and practices.
Strong communicator and listener
Strong oral and written communication skills
Strong basic math skills
Awareness of current fashion trends
Strong inter-personal skills (friendly, caring, patient and enthusiastic)
Sales and problem-solving skills
Organizational skills
Sound judgment and decision making
Education
ABO Certification or working toward certification preferred
High school diploma/GED or equivalent
Experience
Previous experience in customer service preferred
Data entry and MS Office experience preferred
Working Conditions
On feet most of the day
This description is not intended to include all job duties. Employees may be requested to perform job-related tasks other than those specifically presented in the description.
