Job: part time retail optician trainee in Shorewood, WI
Join our team for an exciting learning opportunity where you'll combine excellent customer service with compassionate medical care in the optical field. You'll troubleshoot and resolve patient optical concerns while supporting the Optometrist with scheduling, recommendations, and charting.
Immediate openings PART TIME and FULL TIME. Fit glasses, assist with stylish eyewear selection, and provide guidance on contact lens use. Run pre-screening tests, maintain a professional atmosphere, and make lens recommendations based on doctor's exams.
Shift: 1st shift
Schedule: Part Timers typically work about 24 hours or 32 hours; full timers 40. We’re hiring both! Know your schedule in advance! Opening and closing is typically within 15 minutes of our store hours.
Full time and part time job openings available immediately.
Convenient location on 4163 N. Oakland Ave. in Shorewood. We draw team members from Milwaukee County from places like Milwaukee, Whitefish Bay, Glendale, Wauwatosa, Brown Deer and the surrounding communities.
Read full job description
Benefits:
Fixed part-time schedule. Great hours (closed Sundays).
Generous base pay, plus commission.
Paid time off.
Free glasses yearly.
401k.
Health Insurance.
Dental Insurance.
Life insurance.
Vision insurance.
Referral program.
Qualifications:
High school diploma or equivalency.
Basic computer proficiency for data entry.
Basic phone skills.
Basic math skills.
Retail or customer service experience preferred
Responsibilities:
Fit/adjust glasses, help with eyewear selection (including patient recommendations)
Support Optometrist with scheduling, transitions, and charting
Teach safe contact lens insertion and removal, and run pre-screening tests
Lookup patient insurance eligibility
Guide patients through the exam process with professionalism
Perform local tests (slit lamp, auto-refractor, etc.) and make lens recommendations based on doctor's exam.
Accurately input patient data to records systems
Sanitize exam instruments, maintain sterile environment for patients
Inventory management (must be able to stand for extended periods of time.
Role: OPTICIAN: RETAIL/HEALTH OFFICE ADMIN/PART TIME
Reports to: CENTER MANAGER
GENERAL FUNCTION
Part time associates create exceptional value in the lives of our customers by delivering legendary retail customer service. Ensure enthusiastically satisfied retail customers 100% of the time by performing and coordinating implementation of all corporate processes and values. Build a secure and safe, supportive and motivating working environment which encourages innovation and commitment. Achieve center successes by working towards the achievement of Wildly Important Goals.
MAJOR DUTIES AND RESPONSIBILITIES
Commitment to Patient Satisfaction
Conveys a total commitment in providing 100% Customer Service through enthusiasm and professionalism of self. Has competent, knowledgeable as measured by these 3 key indicators:
Overall Patient Satisfaction
Knowledgeable/Friendly Service
Service after the sale
Anticipates problems before they occur; explores underlying reasons for recurring customer concerns; goes beyond symptoms to get causes; strives to develop long-term solutions to problems. Holds opticians accountable for the customer service they provide to their patients, treating each customer as one of one.
Standards of Performance
Strives to achieve “Far Exceeds Expectations” on all Standards of Performance.
Overall Excellence in Customer Satisfaction
AES
Lifestyle Pairs (WIG)
Eye Exam Only (WIG)
Remakes
Premium Product Sales; Pure Coat, High-end frames, Individual, etc.
Protection Plans
Visual Fields
Product Knowledge & Communication
When needed demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools: Frame boards and displays, Lens Center and samples
Assists the customer in selecting from dozens of frames and lenses that are best suited for their lifestyle and Rx (prescription). Suggests improvements and recommends solutions to problems.
Takes time to help the customers and answer questions giving them a better understanding of dozens of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.
Uses the Lifestyle section of the OD Exam Form to educate patients on products that will best meet each of the needs of their lifestyle; office, driving, driving etc.
Follows all guidelines for properly billing insurances and all necessary follow through
Administrative
Follows 100% of policies and procedures in the “Policy & Procedure Handbook”
Completes and files in a timely manner all necessary center corporate and patient paperwork being thorough and exact in detail. (commissions, etc.)
Enters patient information for Doctors.
Promotes teamwork within centers as well as corporate and lab employees.
Timely response to corporate memos, often expectations are within 1 business day
Participation in activities such as: health fairs, labor day events, marketing events, etc.
Loss Prevention & Inventory
Adheres to all current Company policies and procedures regarding product and acknowledging receipt and disposition of physical inventory. Our goal is always 0% loss.
Minimizes both external and internal product loss through:
Securing specific product lines (locking them up, behind counter, etc.,)
Exit & Entrance Security
Proper Alarm Code execution and follow-up (Even when alarm goes off in the middle of the night)
OD Relationships
Maximizes Optometric partnerships through participation and involvement in the following;
Proper patient scheduling
Proper execution of “seamless transition experience” for patients. (chart handoff w/ recommendations)
Data entry preparing patient information
Maintains Center Appearance & Safety
Takes pride in the appearance of the center and shows initiative in keeping the displays and inventory clean, attractive and organized.
Follows all guidelines on the center visitations form.
Follows all retail merchandising principles; POS materials, frame board merchandising, etc.
Knowledge & Skills
Knowledge of current optical theory and practices.
Strong communicator and listener
Strong oral and written communication skills
Strong basic math skills
Awareness of current fashion trends
Strong inter-personal skills (friendly, caring, patient and enthusiastic)
Sales and problem-solving skills
Organizational skills
Sound judgment and decision making
Education
ABO Certification or working toward certification preferred
High school diploma/GED or equivalent
Experience
Previous experience in retail or customer service preferred
Data entry and MS Office experience preferred
Working Conditions
On feet most of the day
This description is not intended to include all job duties. Employees may be requested to perform job-related tasks other than those specifically presented in the description.
